At Lubilou Ceramics the way we look after your information is important to us. We are committed to ensuring that the information you provide is protected at all times.
We hope this privacy statement will give you continued confidence and trust in Lubilou Ceramics.

What information do we collect?
The information we collect may include your name, address, email address, payment method (not specific details), comments, feedback and IP address.

How do we get the information and for what purpose?
Your personal information will only be used for the reasons that you provided it for.
The ‘legal basis’ we use for collecting your information depends on the purpose:

You give us your information because you have signed up to receive news and updates, i.e. you have given ‘consent’ to us having your information.
Or
We will have been given this information so that we can fulfill your order (‘contract’) when you make a purchase from Etsy or Folksy.

We also use Cookies and Google Analytics:
Cookies (sadly not the biscuit kind).
A cookie is a small file containing information that a website transfers to your computer. These files allow us to analyse our website traffic. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept them, but you can usually modify your browser settings if you prefer.

Google Analytics
When you visit Lubilou.com we use Google Analytics to collect standard internet log information. We do this to find out things like the number of visits we have had to the different pages on Lubilou.com. This helps us to learn what visitors to our site like about us.
This information is processed in a way that doesn’t identify anyone.
We do not make, nor do we allow Google to make any attempt to find out the identity of visitors to Lubilou.com

The legal basis we use both Cookies and Google Analytics for is ‘Legitimate Interests’. This information helps us to develop and grow Lubilou Ceramics and may be used to shape and direct our marketing.

Why do we collect this information?
To fulfil orders
To keep you updated on all things Lubilou including news, events and special offers
To better understand our customers and improve our service
To comply with any applicable laws and regulations
To grow our business

Do we share your information?
We will not and do not share your information with anyone else other than with services necessary to fulfill your orders, Royal Mail for example, as without them knowing your address your lovely ceramics won’t reach you.

Other service providers that you may use when buying ceramics from Lubilou:
Lubilou sells online via Etsy and Folksy. When you make a purchase via Etsy or Folksy, they will provide us with the information necessary so that we can fulfill your order. If you pay using PayPal, they too will provide us with the necessary information.
You can access their Privacy Policies here
https://www.etsy.com/uk/legal/privacy/
https://folksy.uservoice.com/knowledgebase/articles/54066-our-privacy-policy
https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

How long do we keep your information?
We will keep your email address for as long as you are subscribed, all other information is kept for as long as necessary to provide you with the services as described in this Privacy Policy. I may also be required to retain this information to comply with legal and regulatory obligations.

If at any time you have a question about your personal information stored with us or you want your information removed please email Lisa at lubilouceramics@gmail.com
If you are unhappy with something we have done, or not done in relation to your data, you have the right to make a complaint to the Information Commissioners Office (ICO), we’d appreciate it if you contacted us in the first instance as we may be able to simply and quickly resolve any problem.

May 2018